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Customer Service Rep-FT

Company Name:
ProBuild Holdings, LLC
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Description
_PURPOSE_
Provides support to the outside and inside sales team including administrative support and/or customer service. Serves as a support and liaison between sales personnel and customers.
_ESSENTIAL DUTIES AND RESPONSIBILITIES_
1. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.
2. Serves as liaison between the sales organization and customers.
3. Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements. Promotes an effective working relationship with customers and may be contacted directly by customers requesting information.
4. Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.
5. Investigates customer complaints or concerns. Relays customer concerns to others on the sales team and assists in investigating the issue. Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.
6. Coordinates with other departments throughout the company on quotes, orders, returns and credits.
7. Maintains up-to-date vendor/source product catalogs, with current product and pricing information.
8. Maintains customer files and job files.
9. Enters orders into system and schedules delivery of products.
10. Remains current on customer preferences, changes in local codes and product developments by attending in-house meetings, vendor training or reading trade journals.
11. Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.
12. Carries out other duties as required.
_COMPETENCIES_
Knowledge of company products
Knowledge of company product pricing, discount and estimating formulas and guidelines
Strong attention to detail
Knowledge of basic math and measurement skills
Good interpersonal and customer relations skills
Good verbal and written communication skills
Ability to work in a fast-paced environment with ongoing deadlines
Ability to multi-task and prioritize
Proficiency in Microsoft Office Suite
_MINIMUM REQUIREMENTS_
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High school diploma or GED and prior sales support or customer service experience preferred
_WORK ENVIRONMENT / PHYSICAL ACTIVITY_ The work environment and physical activity described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time
Occasionally required to lift up to 25 pounds and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Shift: Day Job
Travel: No
Req ID: 023380

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